Return & Refund Policy

Draft for legal review.

This policy explains returns, cancellations, and refunds for software subscriptions purchased from Sheba360. Read it together with our Terms & Conditions and the billing information shown when purchasing.

1. Scope and returns

This policy covers payments to Sheba360 for digital software subscriptions. We do not supply physical goods under these subscriptions, so physical returns do not apply.

Payments for consultations, appointments, tests, treatment, or other healthcare services are outside this policy. Contact the healthcare provider responsible for the service about its cancellation and refund rules.

2. Refund eligibility

Subscription payments are not routinely refundable. We do not provide refunds for a change of mind or prorated refunds for unused time, including when you stop using the service or cancel before the paid period ends.

We correct verified duplicate payments and billing errors, including refunding any amount paid in error. Refunds required by law remain available. The payment-without-access exception is explained in section 3. Nothing in this policy limits mandatory consumer rights or legal remedies.

3. Payment without paid access

If your payment succeeds but the purchased paid features do not activate, contact support with your payment and account details. We will verify the payment and attempt to activate or restore the purchased features.

If Sheba360 cannot provide the purchased subscription after reviewing and attempting to resolve the issue, we will refund the affected payment. This exception concerns a paid subscription that cannot be provided; it does not create a general refund entitlement for temporary interruptions or dissatisfaction.

4. Cancellation and renewal

Cancel through your organization’s subscription settings using an account authorized to manage the subscription. Cancellation takes effect at the end of the period already paid for. Paid access continues until then, after which the organization moves to the Free plan. Cancellation alone does not qualify for a refund.

Unless cancellation is scheduled, a renewal invoice is generated before the next billing period at the price applicable when issued, including any eligible promotion. You pay that invoice through checkout to renew; Sheba360 does not automatically charge a saved payment method. An unpaid renewal invoice may enter a grace period, after which the organization moves to the Free plan.

Terms & Conditions

5. Requesting a refund

Contact our support team using the details in section 7 as soon as you notice a payment issue. There is no fixed reporting cutoff under this policy. Include your account or organization identifier, invoice or transaction reference, payment date, amount, and the reason for your request.

Support may ask for additional information to verify the payment and your authority to request a refund. Do not send passwords, PINs, one-time verification codes, or full card details. Reporting an issue to support does not restrict your legal rights or remedies.

6. Review and refund payment

Our support team reviews requests and confirms eligibility, any approved refund amount, and an expected timeline for your case. Refunds are handled by our team; submitting a request or cancelling a subscription does not automatically issue a refund.

Approved refunds are sent to the original payment method where supported. If that is not possible, we will agree on a verified alternative with you. Bank and payment-provider processing may affect when the money reaches you. We provide a case-specific estimate rather than a fixed processing-time promise.

7. Contact and policy updates

For subscription payment questions or refund requests, contact Sheba360 support using the details below.

We may update this policy as our service or applicable requirements change. We will publish the revised policy here and update its effective date. Where legally permitted, the English version controls if interpretation differs between English and Bangla.

Sheba360

169, Prestige Malek Tower, North Bhatara, Dhaka 1212, Bangladesh.

DNCC Zone 9, Bhatara, Ward 40

contact@sheba360.health+880 1739-601576