Terms & Conditions

1. Provider and scope

Sheba360 provides healthcare management software. These terms apply to visitors, patients, doctors, staff, and healthcare organizations using the service. Our office address, email, and business phone are listed in section 8.

2. Accounts and acceptable use

Provide accurate information and keep it up to date. Access an organization only with its authorization, use only the permissions granted to you, and protect your credentials. Contact support promptly if you suspect unauthorized access.

Do not use Sheba360 unlawfully, attempt unauthorized access, disrupt the service, or access, disclose, alter, or otherwise misuse patient records without authority.

3. Healthcare and AI responsibilities

Sheba360 provides software, not clinical care. Healthcare professionals and organizations remain responsible for clinical decisions, record accuracy, access permissions, required patient consent, and patient care. Patients should consult a qualified healthcare professional about medical concerns.

AI output may be incomplete or incorrect and requires review by a qualified healthcare professional before clinical use. It does not replace medical judgment or emergency services. For an emergency, contact local emergency services or seek urgent medical care.

4. Subscriptions, payments, and cancellation

Fees, billing periods, and applicable discounts are shown when purchasing. Unless cancellation is scheduled, a renewal invoice is generated before the next billing period at the price applicable when the invoice is issued, including any eligible promotion. Pay the invoice through checkout to renew; Sheba360 does not automatically charge a saved payment method. Unpaid renewal invoices may enter a grace period, after which the organization moves to the Free plan.

Cancellation takes effect at the end of the period already paid for, and paid access continues until then. There are no routine refunds or prorated refunds for unused time. We correct verified duplicate payments and billing errors. If payment succeeds but paid features do not activate, contact support; we will verify payment and attempt to provide access, then refund the affected payment if we cannot provide the purchased subscription. Refunds required by law remain available. See our Return & Refund Policy for details.

5. Patient data and submitted information

You retain your rights in information you submit. You must have authority to collect, upload, access, and process it, including any required permissions or consent. Sheba360 processes that information to provide the service.

Our policy is that patient records are not used to train AI models. Contact support for access, account closure, or deletion requests. We verify authorization and handle requests subject to applicable legal and healthcare record-retention obligations; closure does not necessarily mean immediate deletion of every record.

6. Availability, suspension, and liability

We aim to keep the service available, but uninterrupted or error-free operation cannot be promised. Maintenance, network failures, and dependencies on hosting, payment, messaging, AI, and other third-party services can affect availability. We may restrict or suspend access to address misuse, unauthorized access, security risks, or legal obligations.

To the extent permitted by law, Sheba360 is not responsible for losses caused by matters beyond its reasonable control or by unauthorized or improper use of the service. Responsibility for any other loss is determined under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights or legal remedies.

7. Disputes, governing law, and updates

Bangladesh law governs these terms, subject to mandatory legal protections. Please contact support so we have an opportunity to resolve a concern. Disputes may be brought before competent courts in Dhaka, subject to applicable law. Contacting support is not a prerequisite to legal action, does not shorten any statutory time limit, and does not prevent urgent relief or other remedies available by law.

We may update these terms as the service or legal requirements change. We will publish the revised terms here and update the effective date; material changes will be communicated through the service or available contact channels. Where legally permitted, the English version controls if interpretation differs between English and Bangla.

8. Contact Sheba360

For questions about these terms, billing, accounts, or data requests, contact our support team: